This Privacy Notice is for Duclos
info@duclos.co.uk Duclos, Holly How Cottage, Coniston LA21 8DD.
1. WE RESPECT YOUR PRIVACY
Duclos respects your right to privacy and is committed to protecting your personal data (as defined below) and being transparent about how we collect, use, and share it. This privacy notice describes how we handle personal data and the choices available to you regarding collection, use, access and how to update and correct it.
2. WHAT PERSONAL INFORMATION WE COLLECT
We collect personal data, including information that you provide on our website and as you use the website. “Personal data” is one or more pieces of information that can be used to identify you, for example your:
- name
- email address
- postal address
- phone number
- IP address
3. HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect personal data from you in a variety of ways, including:
- when you interact with us electronically or in person;
- when you access our website; and
- when we provide our services to you.
4. USE OF YOUR PERSONAL INFORMATION (OUR PURPOSES)
We use your personal data to:
- provide our services or products;
- personalize our website to suit you;
- personalize our advertising to suit you;
- provide you with customer service and support;
- improve our service;
- notify you of opportunities that we think you might be interested in;
- keep internal records; and
- provide you with a guarantee for goods you buy from us (if appropriate)
5. HOW WE ENSURE THAT WHAT WE DO WITH YOUR PERSONAL DATA IS LAWFUL
Duclos cannot use your personal data for any reason unless we have a legal basis to do so. The bases we rely on are:
to provide our services or products;
- We have or soon will have a contract with you
- We have a legal obligation
to personalize our website to suit you;
- You have given your consent to this (by agreeing to the use of cookies we receive information about how you use our website)
to personalize our advertising to you:
- We have a legitimate interest in using your information. We use your information to create a profile of you
to provide you with customer service and support;
- We have a legitimate interest in using your information. It allows us to see what you have bought from us and process queries effectively
to improve our service;
- We have a legitimate interest in using your information. By taking account of any feedback you may give us or any problems with orders we aim to continuously improve our service
to notify you of opportunities that we think you might be interested in;
- You have given your consent to this (we will ask for your consent through our website or by email)
to keep internal records;
- We have a legal obligation
provide you with a guarantee for goods you buy from us (if appropriate)
- We have a contract with you
- We have a legal obligation
Where you have given us consent to use your information for any purpose you have the right to withdraw this at any time. You can do this by contacting us at the email address given or ticking the ‘Withdraw Consent’ box when responding to an email we have sent you.
If you object to us using your details for any of the ‘legitimate interests’ listed above, you can contact us at the address given and we will stop using it for this purpose.
6. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
Duclos does not share your personal information with any third parties, other than those listed below.
When we share your personal data with these third parties who perform services for us, we require them to take appropriate steps to protect your personal information, and only to use it for the purpose of performing those specific services.
We currently use:
| Name of company | The service they perform for us |
| Web by numbers LTD. | IT hosting and maintenance |
| Growthviser | Accountants |
| Revolut | Bank |
| N/A | Telephone (land line) |
| EE | Mobile |
| Revolut/Stripe | Taking payments |
| Instagram/Facebook | Social media for contact and advertising |
We will never sell, rent or otherwise distribute or make public your personal information with any other third parties unless we have a legal obligation to do so.
*Please note that these organisations are data controllers in their own right. By using these services/sites, you are subject to their own privacy notices and we recommend that you read them.
7. LINKS TO THIRD-PARTIES’ WEBSITES
Our website may contain links to third-party websites that are operated by companies outside of our control. Your activities on those third-party websites will be solely governed by the privacy policies and procedures of those third parties. Duclos has no responsibility for the content or information practices of such third parties and encourages you to review their privacy polices.
8. SECURITY OF YOUR PERSONAL INFORMATION
The security and confidentiality of your personal data is important to us. We implement appropriate physical, administrative, and technical measures and safeguards designed to protect it from loss, theft, misuse, alteration, unlawful or unauthorized access, use or disclosure.
IT hosting and maintenance and storage of your personal information is located within the European Economic Area.
9. RETENTION OF PERSONAL INFORMATION
Personal data is deleted from our database and email system 6 years after our last contact with you.
Details of financial transactions are retained for a period of 6 years following the financial year that the transaction took place.
Details of guarantees are kept for 5 years after the guarantee expires.
10. YOUR RIGHTS
You have rights in relation to the personal information we hold about you. These are:
- The right to be informed about the collection and use of your personal data. We do this by providing you with this privacy notice.
- The right of access. This is commonly referred to as ‘subject access’. You have the right to make a request to see all the personal data that Duclos holds about you. You can make this request verbally or in writing and we must respond within one calendar month.
- The right to rectification. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address and we will promptly record your request and amend our records if required.
- The right to erasure. This is also known as ‘the right to be forgotten’. You can make this request verbally or in writing. This right only applies in certain circumstances.
- The right to restrict processing. This right only applies in certain circumstances. If we agree to restrict your personal data for one or more purposes we will store it but not use it.
- The right to data portability. This allows you to obtain and re-use your personal data for your own purposes across different services. If you would like us to transfer your personal data electronically, we will do this. It only applies to information you have given us, which we hold electronically and where Duclos is the data controller.
- The right to object. You have the right to object to the processing of your personal data in certain circumstances. You can make an objection verbally or in writing. You have the absolute right to stop your personal data being used for direct marketing.
- Rights in relation to automated decision making and profiling. Duclos uses your personal data to create a profile of you. You have the absolute right to stop your personal data being used for profiling. Duclos does not make any automated decisions about you.
11. COMPLAINTS ABOUT PRIVACY
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@duclos.co.uk. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
If you are still dissatisfied, you may report your concern to the Information Commissioner’s Office (ICO) by contacting:
Wycliffe House, Water Lane, Wilmslow SK9 5AF
Tel. 0303 123 1113
12. CHANGES
Please be aware that we may change this privacy policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.